ABC's of Report Writing
GO 106

Not sure how to write an Accident/Injury or Incident Report? This class is designed for the new employee, as well as the veteran employee, who would like a refresher on this topic. Classes will be customized, as much as possible, for the participants' area of service, report writing responsibilities and knowledge levels. Writing a report will be part of the classroom activities.

Accident & Injury Reporting
GO 118

Explore the vulnerability of both the consumer and staff to misunderstandings which can develop into abusive situations. Discuss how to set clear boundaries to protect consumers and staff.

Addressing the Concerns of Child Abuse
GO 119

This course will assist the employee in understanding what constitutes Child Abuse. It will assist in identifying potential child abuse incidents and how the reporting of such incidents is done. It will refresh the employee with the fact that even some staff actions done in total innocence may constitute abuse. This course will also focus on the maintenance and confidentiality in professionally handling the situation with authorities and families.

BERD Completion
GO 130

Review of forms and diagrams required when reporting a situation on a BERD form.

Constructive Support Strategies: Promoting Consumer Growth and Satisfaction
GO 111

This course presents basic strategies and techniques to work effectively with all types of consumers and promote growth, choice and satisfaction.

CSS Three Standards Towards Excellence

Three of our most popular courses, Setting Boundaries, Constructive Support Strategies and Driving Defensively, are bundled together to provide a unique learning experience.

Customer Service in a Nutshell
GO 121

How to successfully deal with customers in all facets of our work.

Day Care Regulations
GO 620

Overview of regulations pertaining to children’s program.

Handling Incidents
GO 129

Presentation on the processing and proper handling of an incident.

HIPAA, Informed Consent and Human Rights
GO 109

A refresher of the course offered at Orientation. Overview of the responsibiliites of the Committee and staff in protecting consumer rights.

“Note” Worthy Training
GO 124

Presentation, discussion and practice in writing good progress notes for Life Skills and Respite work.

Our Values in Action: Diversity at Heritage Centers
GO 123

Examination of diversity in the workplace and its positive effect on the services we provide.

Professional vs Unprofessional Behavior
GO 126

Facilitation of the video “Professional vs Unprofessional Behavior" with discussion.

Recognize and Report: Accidents, Injuries, Allegations and Incidents
GO 105

This course covers how to identify incidents or possible abusive situations. It also covers what your responsibilities are in the event of an accident, incident or possible abusive situation.

Review of Allegation of Abuse Procedures
GO 110

A concise review of how to recognize possible abusive situations and staff responsibilities in dealing with them.

Setting Boundaries
GO 112

Explore the vulnerability of both the consumer and staff to misunderstandings which can develop into abusive situations. Discuss how to set clear boundaries to protect consumers and staff.

Setting Boundaries II
GO 112

Second reinforcement class on maintaining professional boundaries.

Sexual Harassment Awareness Workshop
GO 104

What is sexual harassment? How can you help to prevent it? The answers to these questions and the Heritage Centers policy are discussed during this workshop. Mandated for all non-supervisory employees.

Upholding Standards & Professionalism
GO 127

Acting appropriately with co-workers and consumers. Includes video on Abuse with discussion.

Waiver Compliance: Show Me the Service
GO 107

An in-depth focus on required documentation skills needed to successfully substaniate billing services to Medicaid. Review of regulations, laws and documents used in various departments within the agency.

Who's Watching the Baby? Preventing Shaken Baby Syndrome
GO 120

This course discusses the effects of shaking on infants, what causes parents and caregivers to shake infants, and how to cope with a crying baby.

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