Click here to register online. Note: Sign-in time is 15 minutes before the start time for all classes.
New Employee Orientation
Employee Assistance Program
Consumer Services
- SCIP Certification - Full Course
- SCIP Recertification
Health & Medical
- Adult CPR Refresher & Bloodborne Pathogen Review
- Dimensions to Human Sexuality & Disablilities
- Medication Administration
- Standard First Aid & Adult CPR
Personal Growth
- Ain't Ain't a Word: Basics of Grammar and Punctuation
- Calm Amid Crisis - Proactive Stress Management
- Defusing Disagreements: Everyday Conflict Management Techniques
- Growing Old With Dignity
- Human Growth & Development
- Weaving Successful Teams
- Why We Focus on Quality services - the Realities of Willowbrook
General Operations
- ABCs of Report Writing
- Constructive Support Strategies
- CSS Three Standards Towards Excellence
- HIPAA, Informed Consent and Human Rights
- Identifying & Reporting Abuse
- Review of Allegation of Abuse Procedures
- Setting Boundaries
- Sexual Harassment Awareness
- Waiver Compliance
|
Information Services
- Intro to Windows
- Understanding Word
- Excelling in Excel
- Advanced Word Techniques
- Microsoft Windows
- Microsoft Word 2003
- Microsoft Excel 2003
- Microsoft Access 2003
- Microsoft Outlook 2003
- Microsoft PowerPoint 2003
Safety
- Driver Improvement Program
- Driving Defensively
- Violence Prevention
Management Development
- Addressing Issues in OTJ Substance Abuse
- Influence: A Method of Supervision
- Leadership: A Vision Beyond Management
- Managing Stress Before it Manages You
- Preliminary Investigations
- Preliminary Investigations
- The Road Not Taken: Making Effective Decisions
- Roadmap for Productive Meetings
- Sexual Harassment Awareness for Managers
- Supervisory Relationships and Expectations
|
New Employee Orientation
This four and a half day workshop is designed for all new employees. The Orientation Team
consists of staff members from all areas of the agency.
- Day One
- Agency Overview & History
- Employee Benefits
- HIPAA
- Legal & Advocacy Services
- Haz Com
- Heritage-Oak Foundation
- Service Coordination Overview
- Mission, Goals & Values
- Day Two
- Sexual Harassment Awareness
- Diversity
- Human Growth & Development
- Why We Focus on Quality Service
- Day Three
- Focusing on the Person, Not the Disability
- Consumer Presentation
- Driving Defensively
- Identifying & Reporting Abuse Allegations, Accidents & Incidents
- Day Four
- Health & Safety Issues
- ABCs of Report Writing
- Constructive Support Strategies
- Day Five
- Medicaid Waiver Compliance
Registration upon hire: Nancy Dietz, Human Resources Department, 856-4202, ext. 275.
| Presented By |
Dates |
Time |
Location |
| Orientation Team |
November 26, 27, 28, 29 & 30, 2007 |
8:00 AM |
2643 Main |
| Orientation Team |
December 17, 18, 19, 20 & 21, 2007 |
8:00 AM |
2643 Main |
| Orientation Team |
January 28, 29, 30, 31 & Feb 1, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
February 25, 26, 27, 28 & 29, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
March 24, 25, 26, 27 & 28, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
April 21, 22, 23, 24 & 25, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
May 19, 20, 21, 22 & 23, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
June 23, 24, 25, 26 & 27, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
July 21, 22, 23, 24 & 25, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
August 25, 26, 27, 28 & 29, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
September 22, 23, 24, 25 & 26, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
October 27, 28, 29, 30 & 31, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
November 17, 18, 19, 20 & 21, 2008 |
8:00 AM |
2643 Main |
| Orientation Team |
December 15, 16, 17, 18 & 19, 2008 |
8:00 AM |
2643 Main |
TOP
Consumer Services
SCIP Certification - Full Course
CS 210
| Dates |
Days |
Time |
Location |
| January 8, 9 & 10, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
| February 6, 7 & 8, 2008 |
Wed, Thur, Fri |
9:00 AM - 5:00 PM |
2643 Main |
CLOSED |
| March 17, 18 & 19, 2008 |
Wed, Thur, Fri |
9:00 AM - 5:00 PM |
2643 Main |
CLOSED |
| April 8, 9 & 10, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
| May 6, 7 & 8, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
| June 3, 4 & 5, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
| July 7, 8, 9 & 10, 2008 |
Mon, Tue, Wed, Thur |
3:00 PM - 9:00 PM |
2643 Main |
| August 19, 20 & 21, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
| September 2, 3 & 4, 2008 |
Wed, Thur, Fri |
9:00 AM - 5:00 PM |
2643 Main |
| October 7, 8 & 9, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
| November 12, 13 & 14, 2008 |
Wed, Thur, Fri |
9:00 AM - 5:00 PM |
2643 Main |
| December 2, 3 & 4, 2008 |
Tue, Wed, Thur |
9:00 AM - 5:00 PM |
2643 Main |
SCIP Recertification
CS 211
| Dates |
Days |
Time |
Location |
| November 13, 2007 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
| November 19, 2007 |
Monday |
9:00 AM - 3:00 PM |
2643 Main |
| December 12, 2007 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
| January 15, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
| January 23, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
| February 20, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
| March 6, 2008 |
Thursday |
9:00 AM - 3:00 PM |
2643 Main |
| March 12, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
| April 17, 2008 |
Thursday |
9:00 AM - 3:00 PM |
2643 Main |
| May 13, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
CLOSED |
| May 28, 2008 |
Wednesday |
3:00 PM - 9:00 PM |
2643 Main |
CLOSED |
| June 19, 2008 |
Thursday |
9:00 AM - 3:00 PM |
2643 Main |
CLOSED |
| July 17, 2008 |
Thursday |
9:00 AM - 3:00 PM |
2643 Main |
CLOSED |
| July 29, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
CLOSED |
| August 6, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
CLOSED |
| September 15, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
| September 30, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
| October 22, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
| November 3, 2008 |
Monday |
9:00 AM - 3:00 PM |
2643 Main |
| November 7, 2008 |
Friday |
9:00 AM - 3:00 PM |
2643 Main |
| December 10, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
Click here to register online
TOP
Employee Assistance Program
Emotional Intelligence
What is Emotional Intelligence? Learn why it is as important to success as intelligence, knowledge and even job skills. Enhance your self-awareness, and learn techniques to improve emotional control, motivation, empathy and social skills.
Additional literature will be provided, as well as time for questions and answers.
The presenter will be Nancy Lynch, BA, MBA, PHD Candidate in Organizational Development and a certified Senior Professional in Human Resources. She is the principal consultant for Human Resource Consulting Associates, a provider of HR Services, training and organizational development. She has over 20 years of experience consulting/training for both Fortune 500 & small non-profit organizations.
| Presented By |
Date |
Time |
Location |
| Nancy Lynch |
May 14, 2008 |
3:00 PM - 4:00 PM |
2643 Main |
Magic for the Magically Impaired
Have you ever watched someone do a magic trick, and wish you knew how? Here’s your chance! Discover how to acquire appropriate magic and the guidelines for performing magic tricks. Learn several magic tricks you’ll be able to perform for others - you’ll be surprised to learn that most magic does not require a lot of skill or practice!
The presenter will be Bruce Baum, Ed.D. He is a Professor in the Exceptional Education Department at Buffalo State College, an amateur magician, a member of the International Brotherhood of Magicians, a Certified Laughter Leader, and "head honcho" of HumorCreativity.com, a part-time consulting organization.
| Presented By |
Date |
Time |
Location |
| Bruce Baum |
April 15, 2008 |
3:00 PM - 4:00 PM |
2643 Main |
Small Steps to Health and Wellness
Many Americans have a need to address both health and personal finance “issues” in their lives. Yet, health and personal finances are generally treated as separate topics in educational programs, publications and research studies.
This is unfortunate because there are many parallels between factors influencing good health and financial success. This program will illustrate the relationships between health and personal finances and how to get started. The focus is on setting realistic goals; identifying small and “doable” action steps; identifying obstacles and overcoming them; and, finally, putting your mind to it!
Nancy Reukauf is an extension educator with Cornell Cooperative Extension of Erie County. Her major area of programming is in Family Resource Management. Nancy will conduct a question and answer session and distribute additional literature on budgeting.
| Presented By |
Date |
Time |
Location |
| Nancy Reukauf |
March 13, 2008 |
3:15 PM - 4:15 PM |
2643 Main |
Know Your Credit Cards
Plastic is the form of monetary exchange with a buy-now-pay-later concept which has become the American way. Credit is a necessity but good credit is the only kind to have. This seminar will help even the experienced users of credit understand overlooked details that cost money.
Nancy Reukauf is an extension educator with Cornell Cooperative Extension of Erie County. Her major area of programming is in Family Resource Management.
In addition to her work throughout Erie County, she works with other educators across the state in the New York Saves with Cornell Cooperative Extension and the National Financial Security in Later Life Initiative.
Nancy will conduct a question and answer session and distribute additional literature on budgeting.
| Presented By |
Date |
Time |
Location |
| Nancy Reukauf |
January 24, 2008 |
3:00 PM - 4:00 PM |
2643 Main |
Power of Appreciation
Everyone has within them a desire to matter & be appreciated. What is effective feedback, the 4 to 1 rule and the power of the positive question? Learn how the principles of gratitude and appreciation can transform people’s morale and the way they relate to themselves and others.
The presenter will be Nancy Lynch, BA, MBA, PHD Candidate in Organizational Development and a certified Senior Professional in Human Resources. She is the principal consultant for Human Resource Consulting Associates, a provider of HR Services, training and organizational development. She has over 20 years of experience consulting/training for both Fortune 500 & small non-profit organizations.
| Presented By |
Date |
Time |
Location |
| Nancy Lynch, BA, MBA |
October 31, 2007 |
1:00 PM - 2:00 PM |
2643 Main |
Cardio Latino Dancing
The presenter will be Manuela Ceglinski, BA, LPN who has over 20 years experience in martial arts of Tae Kwon Do, Aikido and Kenpo. She holds a 3rd degree Black Belt and specializes in Choi Kwang Do for Health and Self Defense. She has taught Hispanic Dancing for the Studio Arena’s Summer Program, also, choreographed musicals for middle schools.
This class is a high energy experience that incorporates basic Latin dance step in an aerobic format. Get a good workout through continuous body motion with music like the cha cha cha, merengue, cumbia, punto, salsa, mambo, and tango. Steps are repeated frequently, to allow for any level dance experience.
Please dress for comfort, bring a water bottle and wear sneakers
| Presented By |
Date |
Time |
Location |
| Manuela Ceglinski, BA, LPN |
September 25, 2007 |
3:15 PM - 4:15 PM |
101 Oak |
Best Bang for Your Vacation Buck
With gas prices skyrocketing and vacation dollars shrinking, how can you get more value for your money? Vaccations don't need to break the bank. Learn strategies and practical ways to maximize your vacation budget.
Nancy Reukauf is a Family Resource Management Educator with Cornell University's Cooperative Extension of Erie County. She provides educational programming on family financial management topics.
| Presented By |
Date |
Time |
Location |
| Nancy Reukauf |
May 17, 2007 |
3:15 PM - 4:15 PM |
1 Delaware |
Reiki
Reiki is a stress and pain reduction technique that also promotes healing. Experience how this energy technique works with our own life force energy to establish balance, neutralize stress and improve health conditions. Reiki is powerful and gentle, can never harm and works in harmony with all other types of treatment.
Linda Cortese has a strong foundation in the health arena with over 25 years experience. Her practice encompasses: Stress Management, Creative Visualization, Distant Healing, Spiritual and Transformational Life Coaching, Iridology, Bach Flower Remedies for Mental/Emotional Health, Directed Intention, Meditation/Relaxation Instruction, and Stress and Pain Management.
In addition, she works as an Herbal Educator, Certified Holistic Health Counselor/Practitioner, Reiki Master/Teacher and Aroma therapist.
| Presented By |
Date |
Time |
Location |
| Linda Cortese |
March 14, 2007 |
1:00 PM - 2:00 PM |
2643 Main |
Healthy Lifestyles and Healthy Choice
Healthy eating is about pleasure, about health, about so much more than the number on the scale. Healthy Lifestyles, Healthy Choices will present the latest, up to the minute nutrition information: The top health issues facing women today and how to eat for optimal health, well being and disease prevention; Potential alternatives to hormone replacement therapy, and which foods and supplements may help.
The presenter will be Amy Forrest, MSEd., CHES (Certified Health Education Specialist). Amy is the founder of Wellness Solutions, LLC offering wellness consulting services to meet the wellness needs of corporate, community and individual clients.
| Presented By |
Date |
Time |
Location |
| Amy Forrest |
January 9, 2007 |
3:00 PM - 4:30 PM |
101 Oak |
Click here to register online
TOP
General Operations
CSS Three Standards Towards Excellence
Three of our most popular courses, Setting Boundaries, Constructive Support Strategies and Driving Defensively, are bundled together to provide a unique learning experience.
| Dates |
Days |
Time |
Location |
| September 2, 2008 |
Tuesday |
3:00 PM - 8:00 PM |
2643 Main |
| December 2, 2008 |
Tuesday |
3:00 PM - 8:00 PM |
2643 Main |
Sexual Harassment Awareness Workshop
GO 104
What is sexual harassment? How can you help to prevent it? The answers to these questions and the Heritage Centers policy are discussed during this workshop. Mandated for all non-supervisory employees.
Identifying & Reporting Made easy: How to Recognize a Bad Situation
GO 105
This course covers how to identify incidents or possible abusive situations. It also covers what your responsibilities are in the event of an accident, incident or possible abusive situation.
ABC's of Report Writing
GO 106
Not sure how to write an Accident/Injury or Incident Report? This class is designed for the new employee, as well as the veteran employee, who would like a refresher on this topic. Classes will be customized, as much as possible, for the participants' area of service, report writing responsibilities and knowledge levels. Writing a report will be part of the classroom activities.
Waiver Compliance: Show Me the Service
GO 107
An in-depth focus on required documentation skills needed to successfully substaniate billing services to Medicaid. Review of regulations, laws and documents used in various departments within the agency.
| Date |
Day |
Time |
Location |
| September 18, 2008 |
Thursday |
8:30 AM - 11:00 AM |
2643 Main |
Staying on Track: MSC Documentation Compliance
GO 108
This course reviews the regulations, documentation standards and routine policies and procedures encompassing the job of MSC
HIPAA, Informed Consent and Human Rights
GO 109
A refresher of the course offered at Oreintation. Overview of the responsibiliites of the Committee and staff in protecting consumer rights.
Review of Allegation of Abuse Procedures
GO 110
A concise review of how to recognize possible abusive situations and staff responsibilities in dealing with them.
Constructive Support Strategies: Promoting Consumer Growth and Satisfaction
GO 111
This course presents basic strategies and techniques to work effectively with all types of consumers and promote growth, choice and satisfaction.
| Date |
Day |
Time |
Location |
| April 29, 2008 |
Tuesday |
9:00 AM - 11:30 AM |
2643 Main |
Setting Boundaries
GO 112
Explore the vulnerability of both the consumer and staff to misunderstandings which can develop into abusive situations. Discuss how to set clear boundaries to protect consumers and staff.
Click here to register online
TOP
Health & Medical
Standard First Aid & Adult CPR
HM 100
| Date |
Day |
Time |
Location |
| November 14, 2007 |
Wednesday |
8:30 AM - 4:30 PM |
2643 Main |
| December 3, 2007 |
Monday |
8:30 AM - 4:30 PM |
2643 Main |
| January 25, 2008 |
Friday |
8:30 AM - 4:30 PM |
2643 Main |
CLOSED |
| February 5, 2008 |
Tuesday |
8:30 AM - 4:30 PM |
2643 Main |
CLOSED |
| March 20, 2008 |
Thursday |
8:30 AM - 4:30 PM |
2643 Main |
CLOSED |
| April 30, 2008 |
Wednesday |
8:30 AM - 4:30 PM |
2643 Main |
CLOSED |
| May 9, 2008 |
Friday |
8:30 AM - 4:30 PM |
2643 Main |
| June 6, 2008 |
Friday |
8:30 AM - 4:30 PM |
2643 Main |
| July 1, 2008 |
Tuesday |
8:30 AM - 4:30 PM |
2643 Main |
| August 22, 2008 |
Friday |
8:30 AM - 4:30 PM |
2643 Main |
CLOSED |
| September 16, 2008 |
Tuesday |
8:30 AM - 4:30 PM |
2643 Main |
| October 1, 2008 |
Wednesday |
8:30 AM - 4:30 PM |
2643 Main |
| November 25, 2008 |
Tuesday |
8:30 AM - 4:30 PM |
2643 Main |
| December 12, 2008 |
Friday |
8:30 AM - 4:30 PM |
2643 Main |
Adult CPR Refresher & Bloodborne Pathogen Review
HM 103
| Date |
Day |
Time |
Location |
| November 6, 2007 |
Tuesday |
8:30 AM - 12:00 PM |
2643 Main |
| November 21, 2007 |
Wednesday |
8:30 AM - 12:00 PM |
2643 Main |
| December 10, 2007 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| January 4, 2008 |
Friday |
8:30 AM - 12:00 PM |
2643 Main |
| January 14, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| February 8, 2008 |
Friday |
12:30 PM - 4:00 PM |
2643 Main |
| February 21, 2008 |
Thursday |
8:30 AM - 12:00 PM |
2643 Main |
| March 5, 2008 |
Wednesday |
8:30 AM - 12:00 PM |
2643 Main |
| March 31, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| April 16, 2008 |
Wednesday |
8:30 AM - 12:00 PM |
2643 Main |
| April 28, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| May 15, 2008 |
Thursday |
12:30 PM - 4:00 PM |
2643 Main |
| May 30, 2008 |
Friday |
8:30 AM - 12:00 PM |
2643 Main |
| June 9, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| June 18, 2008 |
Wednesday |
8:30 AM - 12:00 PM |
2643 Main |
| July 7, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| July 31, 2008 |
Thursday |
8:30 AM - 12:00 PM |
2643 Main |
| August 8, 2008 |
Friday |
8:30 AM - 12:00 PM |
2643 Main |
| August 12, 2008 |
Tuesday |
12:30 PM - 4:00 PM |
2643 Main |
| September 5, 2008 |
Friday |
8:30 AM - 12:00 PM |
2643 Main |
| September 29, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| October 10, 2008 |
Friday |
8:30 AM - 12:00 PM |
2643 Main |
| October 20, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| November 6, 2008 |
Thursday |
8:30 AM - 12:00 PM |
2643 Main |
| November 10, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
| December 24, 2008 |
Wednesday |
8:30 AM - 12:00 PM |
2643 Main |
| December 29, 2008 |
Monday |
12:30 PM - 4:00 PM |
2643 Main |
Dimensions to Human Sexuality and Disabilities
HM 105
This course will provide information on the four dimensions of human sexuality and how it relates to the individual. Participants will learn how to clarify their personal value system. The course will present how a disability affects sexual growth and development, especially as related to cognitive, behavioral and emotional development. Participants will have an increased awareness of human sexuality and the needs and challenges that individuals with disabilities can face.
Medication Administration
HM 120
| |
Date |
Day |
Time |
Location |
| November Class |
| Class I |
November 7, 2007 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
November 8, 2007 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
November 14, 2007 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
November 15, 2007 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| December Class |
| Class I |
December 4, 2007 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
December 5, 2007 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
December 11, 2007 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
December 12, 2007 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| January Class |
| Class I |
January 15, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
January 16, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
January 22, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
January 23, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| February Class |
| Class I |
February 12, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
February 13, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
February 19, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
February 20, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| March Class |
| Class I |
March 11, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| Class II |
March 12, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| Class III |
March 18, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| Class IV |
March 19, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| April Class |
| Class I |
April 9, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
April 10, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
April 16, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
April 17, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| May Class |
| Class I |
May 13, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
May 14, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
May 20, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
May 21, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| June Class |
| Class I |
June 10, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
June 11, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
June 17, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
June 18, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| July Class |
| Class I |
July 9, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
July 10, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
July 16, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
July 17, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| August Class |
| Class I |
August 12, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| Class II |
August 13, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| Class III |
August 19, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| Class IV |
August 20, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
CLOSED |
| September Class |
| Class I |
September 10, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
September 11, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
September 17, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
September 18, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| October Class |
| Class I |
October 15, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
October 16, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
October 22, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
October 23, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| November Class |
| Class I |
November 4, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
November 5, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
November 6, 2008 |
Thursday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
November 7, 2008 |
Friday |
8:30 AM - 5:00 PM |
2643 Main |
| December Class |
| Class I |
December 9, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class II |
December 10, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class III |
December 16, 2008 |
Tuesday |
8:30 AM - 5:00 PM |
2643 Main |
| Class IV |
December 17, 2008 |
Wednesday |
8:30 AM - 5:00 PM |
2643 Main |
Click here to register online
TOP
Information Services
Computer Boot Camp: Intro to Windows
IS 100
This course introduces the participant to the world of computer windows, computer software and computer hardware. It is a hands-on course taught in the computer lab. If you have never used or have limited exposure to maneuvering through a windows platform, please feel free to enroll in this course.
Enrollment is limited to 8 participants.
| Date |
Day |
Time |
Location |
| February 12, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
| May 14, 2008 |
Wednesday |
9:00 AM - 3:00 PM |
2643 Main |
| October 21, 2008 |
Tuesday |
9:00 AM - 3:00 PM |
2643 Main |
Understanding Basic MS Word for Work
IS 101
This course introduces the participant to Microsoft Word software use as it applies to the work environment. It is a hands-on course taught in the computer lab. The course is a nine hour class. If you have limited exposure to maneuvering through WORD, please feel free to enroll in this course. The course covers such things as cut, paste, copy, tables, format and many more aspects of using WORD with skill and comfort.
Enrollment is limited to 8 participants.
| Dates |
Days |
Times |
Location |
| March 17 & 18, 2008 |
Mon & Tue |
Day One
9:00 AM - 12:00 PM
Day Two
9:00 AM - 3:00 PM |
2643 Main |
| July 15 & 16, 2008 |
Tues & Wed |
Day One
9:00 AM - 12:00 PM
Day Two
9:00 AM - 3:00 PM |
2643 Main |
| November 3 & 4, 2008 |
Mon & Tues |
Day One
9:00 AM - 12:00 PM
Day Two
9:00 AM - 3:00 PM |
2643 Main |
Advanced Word Techniques for Work
IS 103
This course is for the more advanced MS Word user. The participant will be introduced to formatting and layout skills that are frequently used in advanced clerical activities using MS Word. In addition there is hands-on practice of the skills being taught. The class is taught in the Computer Training lab in the lower level of 2643 Main Street.
Enrollment is limited to 8 participants.
| Date |
Day |
Time |
Location |
| April 15, 2008 |
Tuesday |
9:00 AM - 12:30 PM |
2643 Main |
| June 18, 2008 |
Wednesday |
9:00 AM - 12:30 PM |
2643 Main |
| September 4, 2008 |
Thursday |
9:00 AM - 12:30 PM |
2643 Main |
Excelling in Excel
IS 102
This six week Excel introductory course will cover the following topics: Basic worksheet setup, formulas and functions, list management, formatting and charts. A working knowledge of computers is required. This is a hands-on course and will be taught in the computer lab. Commitment to the full 18 hours is mandatory.
Enrollment is limited to 8 participants.
| Dates |
Day |
Time |
Location |
| January 10, 17, 24, 31, Feb 7 & 14, 2008 |
Thursday |
9:00 AM - 12:00 PM |
2643 Main |
| July 3, 10, 17, 24, 31 & Aug 7, 2008 |
Thursday |
9:00 AM - 12:00 PM |
2643 Main |
| October 2, 9, 16, 23, 30 & Nov 6, 2008 |
Thursday |
9:00 AM - 12:00 PM |
2643 Main |
Microsoft Windows
IS 110
This course is presented in a multimedia format on CD and covers the basics for using the Windows Operating System. Participants select their preferred learning style and pace of interaction with the CD presentation. Individual guidance and supplemental instruction is available to facilitate the learners' successful completion of the course material.
| Date |
Time |
Location |
| Call 833-8603, ext. 301 to reserve a training computer. |
Microsoft Word 2003
IS 111
This course is presented in a multimedia format on CD and covers the basics for using Word 97. Participants select their preferred learning style and pace of interaction with the CD presentation. Individual guidance and supplemental instruction is available to facilitate the learners' successful completion of the course material.
| Date |
Time |
Location |
| Call 833-8603, ext. 301 to reserve a training computer. |
Microsoft Excel 2003
IS 112
This course is presented in a multimedia format on CD and covers the basics for using the Excel 97 spreadsheet program. Participants select their preferred learning style and pace of interaction with the CD presentation. Individual guidance and supplemental instruction is available to facilitate the learners' successful completion of the course material
| Date |
Time |
Location |
| Call 833-8603, ext. 301 to reserve a training computer. |
Microsoft Access 2003
IS 113
This course is presented in a multimedia format on CD and covers the basics for using Access 97 database program. Participants select their preferred learning style and pace of interaction with the CD presentation. Individual guidance and supplemental instruction is available to facilitate the learners' successful completion of the course material.
| Date |
Time |
Location |
| Call 833-8603, ext. 301 to reserve a training computer. |
Microsoft Outlook 2003
IS 114
This course is presented in a multimedia format on CD and covers the basics for using Outlook 97. Participants select their preferred learning style and pace of interaction with the CD presentation. Individual guidance and supplemental instruction is available to facilitate the learners' successful completion of the course material.
| Date |
Time |
Location |
| Call 833-8603, ext. 301 to reserve a training computer. |
Microsoft PowerPoint 2003
IS 115
This course is presented in a multimedia format on CD and covers the basics for using PowerPoint 97 presentation software. Participants select their preferred learning style and pace of interaction with the CD presentation. Individual guidance and supplemental instruction is available to facilitate the learners' successful completion of the course material.
| Date |
Time |
Location |
| Call 833-8603, ext. 301 to reserve a training computer. |
Click here to register online
TOP
Management Development
Addressing Issues in OTJ Substance Abuse
MD 109
A training course for managers to help them recognize possible substance abuse problems in the work force.
| Date |
Day |
Time |
Location |
| June 19, 2008 |
Thursday |
2:00 PM - 4:00 PM |
101 Oak |
| June 30, 2008 |
Monday |
9:00 AM - 11:00 AM |
2643 Main |
| July 8, 2008 |
Tuesday |
2:00 PM - 4:00 PM |
2643 Main |
| July 14, 2008 |
Monday |
2:00 PM - 4:00 PM |
101 Oak |
| July 28, 2008 |
Monday |
9:00 AM - 11:00 AM |
2643 Main |
Leadership: A Vision Beyond Management
MD 101
A new look at the skills of leadership. This course focuses on the benefits of supervising with leadership instead of domination. It examines various leadership skills and how to apply them in day to day operations. This course is mandatory for supervisors who have not previously taken it and optional for those individuals who are potential supervisors.
| Date |
Day |
Time |
Location |
| April 1, 2008 |
Tuesday |
9:00 AM - 12:00 PM |
2643 Main |
Influence: A Method of Supervision
MD 102
This course focuses on the Influence style of management, which encourages employee commitment and involvement by providing clear directions and developing a supportive relationship. The responsibilities and effective skills of supervision are discussed. This course is mandatory for supervisors who have not previously taken it and optional for those individuals who are potential supervisors.
| Date |
Day |
Time |
Location |
| May 8, 2008 |
Thursday |
9:00 AM - 12:00 PM |
2643 Main |
Sexual Harassment Awareness for Managers
MD 103
Wondering, what is sexual harassment, how to prevent it, and how to create open communication with employees? This course will have your answers. Emphasis is on the supervisor's role in creating a positive work environment and their responsibilities in the harassment allegation reporting process. This course is mandatory for supervisors who have not previously taken it.
| Date |
Day |
Time |
Location |
| June 17, 2008 |
Tuesday |
9:00 AM - 12:00 PM |
2643 Main |
Supervisory Relationships and Expectations
MD 104
This seminar is conducted by the Executive Director and explores the supervisor's role, as they walk the edge between supervising and being supervised. This course is mandatory for supervisors who have not previously taken it.
| Presented By |
Date |
Day |
Time |
Location |
Roadmap for Productive Meetings
MD 105
Tired of attending unproductive meetings? Take this course for concrete tips on running an effective meeting that gets results, with a special segment on facilitating dynamic group discussion, whether you are a leader or a participant. Mandatory course for all new managers and supervisors. Anyone interested in creating a positive meeting environmnet is welcome to attend.
| Date |
Day |
Time |
Location |
| July 30, 2008 |
Wednesday |
9:00 AM - 12:00 PM |
2643 Main |
Managing Stress Before It Manages You
MD 106
Juggling the demands of being a manager/supervisor can be
stressful. A variety of research suggests that the
physiological damage done by stress may be long-lasting. Learn how to
proactively eliminate or reduce your stressors with proven techniques that
are practical and easy to use. Time management skills are highlighted in
this very interactive class in addition to tips on how to "stress-reduce"
your staff. This course is mandatory for all new manager/supervisors.
Supervisors who have taken the previously offered two-day "Time & Stress
Management" course are welcome to attend, and learn new stress management
techniques.
The Road Not Taken: Making Effective Decisions
MD 107
An overview of strategies for more effective problem-solving and decision making, including individual and team, and making decisions in a crisis. Open to all employees
| Date |
Day |
Time |
Location |
| October 21, 2008 |
Tuessday |
12:30 PM - 3:30 PM |
2643 Main |
Preliminary Investigations
MD 108
Supervisors are responsible for the completion of preliminary investigations and the forms that accompany this activity each time there is an allegation or incident. This course provides training. This course provides training in compliling the information and completing a quality report in a timely fashion.
Management by Motivation & Addressing Poor Performance
MD 111
This course examines the theories of Maslow and Herzberg as they relate to what motivates the human being. A self-scoring questionnaire is included to determine what motivates the participant. Group discussion and suggestions for dealing with the poor performer are also included in this course.
| Date |
Date |
Time |
Location |
| May 29, 2008 |
Thursday |
9:00 AM - 12:00 PM |
2643 Main |
Click here to register online
TOP
Personal Growth
Defusing Disagreements: Everyday Conflict Management Techniques
PG 200
Focus on preventing and resolving workplace disagreements. Take the time to discover the positive and negative outcomes of disagreements and learn how faulty perceptions increase hostility. Opportunities are provided for you to identify your primary conflict management style and discuss the Conflict Resolution Process.
Calm Amid Crisis - Proactive Stress Management
PG 202
This course will provide specific stress management tools for the participants to use independently, with a group of staff members or consumers. Each student will leave the class with a relaxation tape and a Stress Management Activity Book. If you would like to learn more about reducing your stress levels, techniques to better handle stressful moments and assisting your consumers in dealing with stressors in their life, then this class is for you.
| Date |
Day |
Time |
Location |
| June 12, 2008 |
Thursday |
9:00 AM - 11:30 AM |
2643 Main |
Ain't Ain't a Word: Basics of Grammar and Punctuation
PG 204
This course reviews proper use of punctuation and grammar in writing. It is written as a basic overview and learning tool for all those having to write progress notes, summaries and other documents in day to day activities.
| Date |
Day |
Time |
Location |
| February 19, 2008 |
Tuesday |
10:00 AM - 11:30 AM |
2643 Main |
| August 5, 2008 |
Tuessday |
1:30 PM - 3:00 PM |
2643 Main |
Welcome to My World
PG 205
Experience first hand what it is like to have a disability. This experience is free of charge and will only take 20 minutes of your time.
Walk-ins are Welcome!
| Date |
Day |
Time |
Location |
| March 4, 2008 |
Tuesday |
11:00 AM - 1:00 PM |
2643 Main |
Human Growth & Development
PG 210
This course is perfect for part-time employees, new staff who have been unable to attend the formal orientation sesion and employees with new job positions or an interst in learning about:
- the physical, social, cognitive, language, fine and gross motor stages of human growth and development.
- our role when workin with individuals with developmental disabilities and their families
Weaving Successful Teams Within and Between Departments
PG 213
Much of our day to day activities involve working together in groups within our departments or between departments. To be succesful in doing this, we must create bridges that connect the members of the group to each other. This workshop is designed to increase comfort levels and communication within and between departments.
Why We Focus on Quality Services - the Realities of Willowbrook
PG 214
Introduction to the realities of treatment for people with disabilities before human rights and services became law and common practice. This includes a 25 minute view of the Willowbrook School expose'.
Growing Old With Dignity
PG 215
This course aids the participant in acknowledging changes that take place as people get older. There is a focus on changes that people with developmental disabilities may experience and how the service provider may assist in dealing with these life changes. Issues surrounding death and dying are also covered in this course.
| Date |
Day |
Time |
Location |
| September 19, 2008 |
Friday |
9:00 AM - 10:30 AM |
2643 Main |
Click here to register online
TOP
Safety
Driving Defensively
SA 101
Most accidents happen within 25 miles of home or office. Learning to drive defensively improves the odds that you will be better prepared should a "situation" develop while you are driving. AAA video and class discusion help keep us aware of good drivivng skills and techniques.
Mandatory for all employees who operate an agency vehicle and/or who use their personal vehicle in the course of employment. Attendance is required every three years.
| Date |
Day |
Time |
Location |
| January 3, 2008 |
Thursday |
9:00 AM - 11:00 AM |
2643 Main |
| March 13, 2008 |
Thursday |
5:00 PM - 7:00 PM |
2643 Main |
| May 27, 2008 |
Tuesday |
2:00 PM - 4:00 PM |
2643 Main |
| July 28, 2008 |
Monday |
5:00 PM - 7:00 PM |
2643 Main |
| September 9, 2008 |
Tuesday |
9:00 AM - 11:00 AM |
2643 Main |
| November 12, 2008 |
Wednesday |
5:00 PM - 7:00 PM |
2643 Main |
Fire Extinguisher Use
SA 103
This course uses video training as well as hands-on practice for the staff to gain a level of comfort in the use of fire extinguishers. Review of the three types of fires and extinguishers is included.
| Date |
Day |
Time |
Location |
| July 8, 2008 |
Tuesday |
8:30 AM - 9:00 AM |
2643 Main |
| July 16, 2008 |
Wednesday |
3:15 PM - 3:45 PM |
Allentown Hamburg |
| July 23, 2008 |
Wednesday |
3:15 PM - 3:45 PM |
Allentown Tonawanda |
| July 30, 2008 |
Wednesday |
3:15 PM - 3:45 PM |
101 Oak |
| August 6, 2008 |
Wednesday |
3:15 PM - 3:45 PM |
101 Oak |
Haz Com
SA 104
Includes review of basic haz com concepts, video and discussion.
| Date |
Day |
Time |
Location |
| April 2, 2008 |
Wednesday |
3:15 PM - 4:15 PM |
101 Oak |
| April 3, 2008 |
Thursday |
3:15 PM - 4:15 PM |
101 Oak |
| April 9, 2008 |
Wednesday |
3:15 PM - 4:15 PM |
Allentown Hamburg |
| April 10, 2008 |
Thursday |
3:15 PM - 4:15 PM |
101 Oak |
Violence Prevention
SA 130
Don't become a crime victim. Video and discussion on techniques to avoid violence at the workplace and in the community. Robert Mullins, FCS Administrators is the presenter.
Driver Improvement Program
SA 200
The driver Improvement Program is accredited through the Buffalo Niagara Frontier Safety Council. After completion of the course most insurance companies will decrease the liabilty portion of your motor vehicle insurance policy. Please check with your insurance company for specific information. This course also qualifies for up to four points reduction on your New York State driver's license.
The cost is $20.00 (usually $30.00 if taken through the AAA). This course is open to employees, their relatives and consumers. Attendees will receive a certificate of completion from the Buffalo Niagara Frontier Safety Council.
| Presented By |
Date |
Day |
Time |
Location |
| FCS Administrators |
March 15, 2008 |
Saturday |
9:00 AM - 3:30 PM |
2643 Main |
| FCS Administrators |
Note Date Change!!
August 23, 2008 |
Saturday |
9:00 AM - 3:30 PM |
2643 Main |
|
