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Heritage Centers has been awarded the esteemed four-year Person-Centered Excellence Accreditation by The Council on Quality & Leadership. This award affirms our commitment to providing person-centered supports that lead to increased quality of life.

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Basic Assurances

CQL’s Basic Assurances® contain 10 factors and 46 indicators. These Basic Assurances® are a balance between concerns for individual health, safety and security and the necessity of social constructs such as respect, natural supports and social networks to ensure sustainable outcomes for people. Each indicator is evaluated on two dimensions; system and practice.

System typically refers to the policies and procedures an organization has in place.  These are supported through staff training and other approaches. The systems must demonstrate sustainability over time, yet be flexible enough to be individually applied.

Practice refers to what is happening in people’s lives as a result of these systems. Organizational practice demonstrates how an organization’s supports are put into action for each person.

10 Basic Assurances® Factors

  1. Rights Protection and Promotion
  2. Dignity and Respect
  3. Natural Support Networks
  4. Protection from Abuse, Neglect, Mistreatment and Exploitation
  5. Best Possible Health
  6. Safe Environments
  7. Staff Resources and Supports
  8. Positive Services and Supports
  9. Continuity and Personal Security
  10. Basic Assurances® System

“I just started piano lessons with my teacher. I always wanted to learn piano. I also had an interview with the Angola Theater. I would have a job cleaning up there. I’m going to the Carrie Underwood concert in May. I asked my staff if she would go, so we’re having dinner first and then going to the concert! I spoke up for myself to do these things. I have a new reading goal that I like, too." – Bob Edwards, Oak Street

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News & Events

Self Advocates Choose Group Names

Both the Tonawanda and Hamburg sites have decided on names for their Self Advocacy groups. The Tonawanda site has chosen “We Are the People.” The Hamburg site is now named “Freedom Fighters Self Advocacy.” Learn More

Self Advocates Graduate from Intensive Training Course

On June 23rd, thirteen Self Advocates graduated from an eight section training course offered by the Self Advocacy Association of New York State, called SANYS U. Learn More